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Customer Service Specialist (B2B & B2C) - f/m/x

full-time
Remote Work from European Country
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Your mission

We’re looking for a proactive and versatile Customer Service Specialist to support both B2B partners and B2C customers. This role blends service excellence with payment/invoicing support, training delivery, and multilingual communication. A solid understanding of CRM and PSP tools is essential to thrive in this dynamic and evolving environment.

Key Responsibilities:
  • Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)
  • Resolve customer and partner queries and escalations with professionalism, empathy and urgency
  • Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams
  • Navigate CRM platforms to document interactions, track case status, and escalate appropriately
  • Utilize PSP systems to resolve payment- and invoice-related issues
  • Create and maintain process documentation and develop customer-facing resources
  • Design and lead engaging training sessions for B2C support teams online and in person
  • Track and report inquiries and service calls to provide baseline for enhancing support 

Your profile

  • Solid background in Customer Service, preferably in B2B Partner Support (completed studies are a plus)
  • Proven ability to handle complaint and escalation management
  • Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar)
  • Demonstrated experience supporting B2B payment and invoicing queries
  • Skilled in creating process documentation and delivering structured group training
  • Multilingual communication abilities (spoken and written)

Why us?

There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of high-power charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultra-fast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible.  And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbon-neutral driving.
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Din ansökan

Tack för ditt intresse för IONITY. För att slutföra din ansökan behöver vi lite mer information - vänligen fyll i formuläret. Om du har några problem med att ladda upp dina uppgifter, vänligen skicka oss ett e-postmeddelande till jobs@ionity.eu. Vi ser fram emot att få lära känna dig!

Klicka på ”Skicka in din ansökan”" nedan för att skicka dina personuppgifter till vårt rekryteringsverktyg, där de kommer att behandlas som en del av ansökningsprocessen. Vi behöver ditt samtycke för att behandla dessa uppgifter. Läs noggrant igenom vår integritetspolicy för sökande. Om du har några frågor eller funderingar kan du kontakta vårt dataskyddsombud via e-post på datenschutz@ionity.eu.

Ladda upp ditt personliga brev, CV och referenser.
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Det är nödvändigt att samla in och behandla personuppgifter för ansökningsprocessen. Du kan hitta mer information i vår integritetspolicy.

Why us?

IONITY är ett joint venture mellan biltillverkarna BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG och Volkswagen Group med Audi och Porsche samt BlackRock Climate Infrastructure Platform som finansiell investerare.

Om du är fascinerad av elektromobilitet och vill bli en del av ett internationellt team, ansök nu - vi ser fram emot att ta emot din ansökan!