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Field Operations Specialist (f/m/x)

Permanent Employee
full-time
Remote Work from European Country
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Your mission

As a member of the Field Operations Coordination Team, you are responsible for the operational coordination of IONITY’s Europe-wide fast-charging network, with a strong focus on minimizing downtime and ensuring high service availability.
You act as a central interface between monitoring systems, Field Service Engineers, service partners, hardware manufacturers, and internal stakeholders, taking end-to-end ownership of operational tickets and ensuring efficient coordination, resolution, and closure through close teamwork and collaboration.
  • Ensure continuous operation of the charging network through virtual monitoring and proactive operational support across all operating countries.
  • Use monitoring tools, Power BI dashboards, and the ticketing system as daily working tools to track performance, incidents, and KPIs.
  • Analyse and interpret operational data to identify trends, risks, and improvement opportunities.
  • Take end-to-end responsibility for tickets, including qualification, prioritization, coordination of actions, escalation, documentation, spare-part tracking, and final closure.
  • Coordinate interventions for both warranty and out-of-warranty cases, ensuring alignment with priorities and operational data.
  • Coordinate site interventions with internal Field Service Engineers and external partners such as hardware manufacturers and service partners.
  • Ensure high ticket case quality, complete documentation, and strict adherence to defined operational processes.
  • Support the commissioning of new charging sites.
  • Contribute actively to teamwork within the Field Operations Coordination Team through close cooperation, knowledge sharing, and mutual support.

Your profile

  • Comfortable working in a remote or hybrid setup, with strong self-organization and accountability.
  • Education: in the technical background, Bachelor or Master level
  • Fluent in English is mandatory; additional languages are considered an advantage.
  • Solid technical understanding of charging infrastructure and the e-mobility business, including operational processes.
  • Experience working with charging hardware and related systems is an advantage.
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Din ansökan

Tack för ditt intresse för IONITY. För att slutföra din ansökan behöver vi lite mer information - vÀnligen fyll i formulÀret. Om du har nÄgra problem med att ladda upp dina uppgifter, vÀnligen skicka oss ett e-postmeddelande till jobs@ionity.eu. Vi ser fram emot att fÄ lÀra kÀnna dig!

Klicka pĂ„ ”Skicka in din ansökan”" nedan för att skicka dina personuppgifter till vĂ„rt rekryteringsverktyg, dĂ€r de kommer att behandlas som en del av ansökningsprocessen. Vi behöver ditt samtycke för att behandla dessa uppgifter. LĂ€s noggrant igenom vĂ„r integritetspolicy för sökande. Om du har nĂ„gra frĂ„gor eller funderingar kan du kontakta vĂ„rt dataskyddsombud via e-post pĂ„ datenschutz@ionity.eu.

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Why us?

IONITY Àr ett joint venture mellan biltillverkarna BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG och Volkswagen Group med Audi och Porsche samt BlackRock Climate Infrastructure Platform som finansiell investerare.

Om du Ă€r fascinerad av elektromobilitet och vill bli en del av ett internationellt team, ansök nu - vi ser fram emot att ta emot din ansökan!‹