Your mission
Support team in various areas such as:- Competitor Analysis & Pricing Intelligence
- Research and monitor competitor pricing across European EV charging markets
- Prepare structured overviews and benchmarks to support pricing decisions for IONITY
- App Documentation & Benchmarking
- Document IONITY app features, user flows, and release updates in Confluence and internal wikis
- Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey
- KPI Reporting
- Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources
- Flag unusual patterns and help translate performance data into actionable insights for the team
- Support Charging Card Handling
- Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders
- Tariff Configuration
- Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems
- Prepare configuration files and support quality-checking of tariff data ahead of go-live
- CX Review Management
- Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys
- Summarise key themes and present insights to support the team's customer experience agenda
Your profile
- Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields.Knowledge in Microsoft Office Suite (Excel, Powerpoint).
- Best case: First knowledge gained in Jira, confluence and mobile app development.
- Knowledge of e-mobility and charging industry
- Good communication skills.
- Fluent in English/German is required.
- A good analytical thinking and customer focused.
- Be a highly motivated self-starter with a flexible, can-do attitude.
- Availability for a minimum of 12 months.