FAQs

Kas mul on IONITY Appi vaja, et laadimiskaardiga laadida?

IONITY App näitab, millal laadimispunktid on saadaval, ning pakub kasulikku infot meie asukohtade kohta, kuid kaardiga laadimiseks ei ole rakendust otseselt vaja. Pane siiski tähele, et laadimiskaardi tellimine ja haldamine on võimalik ainult rakenduse kaudu.

Millised on IONITY aastaste ja igakuiste tellimuste tingimused?

IONITY igakuised tellimused kehtivad 23 Euroopa riigis, neil ei ole minimaalset lepinguperioodi ning tellimuse saab igal ajal lõpetada ühekuulise etteteatamisega.

IONITY aastased tellimused kehtivad samuti 23 Euroopa riigis. Iga tellimus lõpeb automaatselt pärast 12‑kuulise lepinguperioodi lõppu ega pikene automaatselt. Kui soovid aastast tellimust pärast 12 kuu möödumist edasi kasutada, pead uue tellimuse ise uuesti sõlmima.

How can I plan EV charging stops for summer road trips across Europe?

You can easily plan EV charging stops for summer road trips across Europe with IONITY’s ultra-fast charging network. With over 6,000 charging points across more than 850 locations in 24 countries, IONITY offers fast, reliable and convenient charging along highways in Europe (and increasingly in cities). Download the IONITY App or view our network map to discover our locations.

Minu IONITY Fleet Charging Card on kadunud või varastatud – mida teha?

Palun teavita oma pühendatud sõidukipargi haldurit, kes võtab meie toega ühendust.

Kuidas ma aktiveerin oma IONITY Charging Card kaardi?

Kui kaart on posti teel kohale jõudnud, saad selle aktiveerida nelja lihtsa sammuga:

1. Ava rakenduses menüü „Profile”
2. Seejärel liigu jaotisse „Charging Card”
3. Seal leiad valiku „Activate your charging card”
4. Sisesta kaardi number, mis on trükitud kaardi tagaküljele, ja kinnita.

Ja oledki valmis laadima!

IONITY Winter Giveaway Terms & Conditions

1. Organizer  

The organizer of the Winter Giveaway is IONITY GmbH, Moosacher Str. 84, 80809 Munich ("IONITY").  

This giveaway is not connected to the platforms on which it is promoted, such as Facebook, Instagram, TikTok, and Reddit, and is in no way sponsored, supported, or organized by Facebook, Instagram, TikTok, and/or Reddit.

2. Participation  

2.1 The Winter Giveaway takes place from 30 November 2025, to 24 December 2025. To participate in the giveaway, each eligible participant must provide the requested data in the form (i.e., first name, last name, email address as registered in their IONITY customer account). By participating in the giveaway, the participant accepts these terms and conditions.  

2.2 Eligible participants are individuals aged 18 and older who are purchasers of an IONITY subscription (i.e., IONITY Power / IONITY Power 365 or IONITY Motion or IONITY Motion 365) that is valid during the giveaway period or who will conclude such an IONITY subscription by 6 PM CET on 24 December 2025 at the latest. Furthermore, to be eligible, the individual must reside in one of the countries where IONITY operates charging stations (see ionity.eu), with the exception of Portugal. Multiple entries to the giveaway are not permitted.  

2.3 Employees of IONITY GmbH and/or affiliated companies and their immediate family members (spouses, children, parents) are excluded from participation in the giveaway.  

2.4 IONITY reserves the right to exclude individuals from the giveaway in the event of a violation of the terms and conditions. Those who provide false personal information may also be excluded from the giveaway.

3. Procedure  

3.1 Every eligible participant who truthfully enters the required data on the platform where the giveaway takes place during the aforementioned period can participate in the Winter Giveaway.  

3.2 Prizes will be drawn randomly from all participants who enter the giveaway during the giveaway period.

4. Prizes  

4.1 The following prizes will be drawn among all participants:

  • 1x 1 La Marzocco Linea Micra (espresso machine) in IONITY design
  • 24 x 1 credit from IONITY for 400 kWh
  • 50 x 1 IONITY Beanie
  • 200 x 1 IONITY CoffeeMmug
  • 100 x 1 ALRIGHTY Caretrade Coffee "Easy Espresso” Beans

Each winner will be contacted via email on December 28, 2025.  

The respective prize will be handed over to the winners personally or sent by post. Any customs fees incurred due to the shipping of the prize shall be borne by the winner.  

4.2 Only the prizes specified in these terms and conditions are eligible for the draw. Legal recourse is excluded. Prizes are not transferable and cannot be assigned. The respective winner is responsible for any taxes incurred on the prize.

5. Liability / Warranty / Changes to Terms and Conditions and/or Prizes

5.1 With the handover or transfer of the prizes, IONITY, its employees, and representatives are released from any obligations arising from this giveaway. IONITY, its employees, and representatives are only liable for intent and gross negligence. This does not apply to injuries to body, life, and health, as well as claims under the Product Liability Act. In cases of simple negligence, IONITY, its employees, and representatives are only liable if a significant contractual obligation has been violated. In this case, liability is limited to typically foreseeable damages.  

5.2 In accordance with Section 5.1, IONITY, its employees, and representatives assume no liability for damages that may arise in connection with the acceptance of the prizes and/or subsequently. IONITY, its employees, and representatives assume no liability or warranty for material and legal defects of the prizes drawn. IONITY, its employees, and representatives also bear no costs that may arise for the winners through the acceptance or redemption of the respective prize.  

5.3 IONITY, its employees, and representatives do not guarantee the problem-free use of the internet and platforms such as Facebook, Instagram, TikTok, Reddit, or others. Furthermore, IONITY is not liable for disruptions and/or the loss of electronic transmissions/downloads.  

5.4 IONITY reserves the right to make changes to the announced prizes if circumstances require it. Objections are not possible. IONITY also reserves the right to shorten, extend, change, or cancel the giveaway without giving reasons and without any claims for liability or damages arising from this. These terms and conditions may be changed by IONITY at any time without giving reasons, particularly for legal reasons. A termination or cessation of the giveaway occurs especially if legal reasons prevent the proper execution of the giveaway. If such termination is caused by the behavior of a participant, IONITY may demand compensation for any damages incurred.  

5.5 IONITY assumes no liability for the content of comments/user contributions, even if made in the context of the giveaway.

6. Data Protection  

Participant data will be processed in accordance with Article 6(1)(b) of the GDPR solely for the purpose of conducting and processing the giveaway and will subsequently be deleted unless there are legal retention obligations.  

Detailed information on data protection can be found in IONITY's Privacy Policy at ionity.eu/policies/privacy.

7. Applicable Law

In the event of disputes, only German law shall apply.

What is the fastest way to charge an EV on a road trip across Europe?

The fastest way to charge an EV on a road trip across Europe is to use use ultra-fast charging from a pan-European network like IONITY, which has charging points in 24 countries. Even if your EV cannot accept charging power of up to 600 kW, our charging points will still enable you to charge at the maximum power your EV can accept. Learn more about ultra-fast charging in 3 easy ways to achieve the fastest charging speeds.

Kas minu IONITY Subscriptioni hinnad kehtivad kõigis ELi riikides?

Kuigi meie tellimuste igakuine põhitariif ja ühekordne aastamaksumus on samad, võivad laadimishinnad riigiti erineda, kui reisid. Iga riigi kWh-hinna leiad sellelt lehelt, vahetades rippmenüü abil riiki.

Minu IONITY Fleet Charging Card ei tööta korralikult. Mida ma peaksin tegema?

Palun helista IONITY jaamal kuvatud klienditoe telefoninumbril.

Mis juhtub, kui laen välismaal oma IONITY Charging Card kaardiga?

Sinu laadimiskaart kehtib kõigis IONITY laadimisjaamades. Laadimisseansid arveldatakse selle riigi kohaliku valuuta järgi, kus laadimine toimub. Konkreetse laadimisjaama kWh hinna näed otse rakenduses.

What is the best way to avoid queues at EV chargers during summer holidays?

The best way to avoid queues at EV chargers during summer holidays is to plan ahead and use a route planner, such as the one in the IONITY App, to identify peak charging times. You can also use the IONITY App to view the number of chargers at each IONITY Location, check charger availability before arriving on-site and identify how close to finishing a session each driver is when you arrive. Read more tips in our summer charging guide.

Kas ma saan igakuiste pakettide vahel vahetada? Kuidas seda teha?

Saad igal ajal IONITY Appis üle minna paketile IONITY Power. Ava rakenduses vastav jaotis ja vali soovitud uus tellimuspakett. Saad tellimuse kinnituse IONITY Appis ja oma kasutajakontos registreeritud e-posti aadressile. Uuendus jõustub kohe ja kuvatakse IONITY Appis. Samuti saad rakenduses minna paketilt IONITY Power tagasi paketile IONITY Motion – see kuvatakse Appis kohe, kuid jõustub alles järgmisel arvelduspäeval.

Kas saan laadimiseks kasutada IONITY Appi?

IONITY App on abiks navigeerimisel, kuid laadimise autoriseerimine peab toimuma IONITY Fleet Charging Card kaardi abil.

Kui suur on laadimise hind IONITY Charging Card kaardiga?

Laadimise hind IONITY Charging Card kaardiga on sama, mis rakenduse kaudu laadides. Saad oma tellimuse hinnad vaadata rakenduses jaotises „Subscriptions”.

Mis vahe on IONITY igakuiste ja IONITY aastaste tellimuste vahel?

IONITY Motion ja IONITY Power on igakuised tellimuspaketid, millega saad soodsama kWh hinna ja paindliku kuutellimuse, mida saab igal ajal lõpetada. IONITY Motion 365 ja Power 365 on aastased tellimuspaketid, mis pakuvad sama kWh hinda nagu vastav igakuine pakett (Motion või Power), kuid kehtivad 12 kuud ning tellimuse tasu makstakse ette ühekordse summana. Iga pakett lõpeb automaatselt pärast 12‑kuulise perioodi lõppu ega pikene automaatselt.

Does IONITY have any guidelines for a smooth summer charging experience?

IONITY’s charging etiquette guide shares six tips to ensure everyone using the network has a smooth charging experience, particularly when more drivers are on the road. These include waiting patiently to use our chargers, being courteous to fellow drivers, and stopping your charging session at 80%. Read the full charging etiquette guide.

Kus saab minu elektrisõidukite parki laadida?

IONITY jaamu, kus saad oma elektrisõidukite parki laadida, leidub 23 Euroopa riigis. Portugal ei ole hetkel veel kaetud.

Millal ma saan oma IONITY Charging Card kaardi kätte?

Sinu laadimiskaart jõuab sinuni ligikaudu kahe nädala jooksul.

Where can I find IONITY’s Charge Champions in summer 2026?

IONITY’s Charge Champions will visit selected IONITY Locations throughout summer 2026 to offer drivers an additional boost and help make summer journeys more enjoyable. You can meet our Charge Champions at the following locations:

Croatia

Gospic: 1 and 8 August

Kanfanar: 20, 24 and 27 July

Zadar: 20 June, 4, 18 and 25 July, 1, 15, 22 and 23 August, 5 September

France

Bourbonnais: 11, 18, 19, 25 and 26 July, 2, 8, 9 and 15 August

Jura: 4, 11, 18, 19 and 25 July, 22 and 29 August

La Ferté Bernard: 4, 10, 11, 18 and 25 July

Mâcon Saint-Albain: 10, 11, 18 and 25 July

Plaines de Beauce: 4, 10, 11, 17, 18, 24 and 25 July

Saint-Rambert Est: 5, 18, 24 and 25 July, 8, 9 and 16 August

Tours La Longue Vue: 4, 10, 11, 18, 24 and 25 July, 7 August

Vidauban Sud: 4, 11, 18 and 25 July, 16 August

Village Catalan Est: 1 and 8 August

Village Catalan Ouest: 4, 11, 18 and 25 July

Germany

Aalbek West: 4, 5, 10, 11, 12 and 13 July

Buddikate Ost: 17, 18, 19, 24, 25 and 26 July

Harz Ost: 17, 18, 19, 24, 25, 26 and 31 July, 1 and 2 August

Lüneburger Heide West: 3, 4, 10, 11, 12, 13, 19 and 20 July

Lüneburger Heide Ost: 11, 12, 17, 18, 19, 24, 25 and 26 July

Italy

Affi: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 July, 1, 2, 9, 15, 16, 22 and 23 August

Brennero: 4, 5, 10, 11, 12, 17, 18, 19, 24, 25, 26 and 31 July, 1, 2, 7, 8, 9, 14, 15, 16, 21, 22 and 23 August

Trento: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 August, 1, 2, 8, 9, 15, 16, 22 and 23 August

Kas ma saan igakuise arve?

Jah, kõik laadimisseansid riigi kaupa ning juurdepääsutasu (IONITY Fleet Charging Card kaardi tasu) arveldatakse kord kuus sinu pühendatud sõidukipargi haldurile.

Kas saan tellida rohkem kui ühe IONITY Charging Card kaardi?

Korral korraga saab aktiivne olla ainult üks laadimiskaart. Kui vajad uut kaarti (nt kaotuse või kahjustuse tõttu), tühista praegune kaart rakenduses ja telli asenduskaart.

Kas saan vahetada igakuise tellimuse aastase tellimuse vastu?

Jah, saad igakuiselt tellimuselt igal ajal üle minna paketile IONITY Motion 365 või Power 365. Muudatus jõustub kohe pärast seda, kui oled oma aastase tellimuse kinnitanud ja tasu maksnud. Palun pane tähele, et aastaselt tellimuselt tagasi igakuisele paketile üleminek ei ole võimalik enne 12‑kuulise perioodi lõppu.

Where can I find IONITY chargers?

You can find IONITY chargers in 24 countries across Europe. This means you can enjoy ultra-fast charging over the summer at fair rates in countries such as Croatia, Denmark, France, Germany, Italy and more. View our network map to discover IONITY Locations.

Kas ma saan teada, kes, millal ja kus laadis?

Järgime GDPR-i ega seo isikuandmeid IONITY Fleet Charging Card kaartidega. Küll aga sisaldab igakuine arve laadimisseansside kohta kaartide UID-numbreid, mida autoriseerimiseks kasutati. Nii on sõidukipargi halduril võimalus kasutust kontrollida.

Kas saan uuendada paketilt Motion 365 paketile IONITY Power 365?

Jah, saad igal ajal uuendada paketilt Motion 365 paketile IONITY Power 365. Kui seda teed, algab sinu uue aastase tellimuse fikseeritud kestus kuupäevast, mil vahetuse sooritad, ning me arvestame tellimuskulude vahe proportsionaalselt maha.

Which app can help me plan EV charging across Europe?

The IONITY App can help you plan EV charging across Europe by showing you how many chargers are available in each country, planning a route for you and calculating how often you will need to charge. With all these features in one place, drivers only need to use one app to plan, pay for and charge their EV in 24 countries. Download the IONITY App today.

Kui soovin oma tellimuse lõpetada, mida ma tegema pean?

Saad oma tellimuse igal ajal IONITY Appis lõpetada. Pärast tühistamist jääb tellimus kehtima kuni järgmise arvelduspäevani, mille leiad oma kontost. Sinu arvelduspäev on kuupäev, mil sinu aastane tellimus lõpeb või mil igakuise tellimuse eest arve esitatakse.

Kust leian kogu asjakohase õigusinfo IONITY Fleet teenuse kohta?

Selleks et vajalik info oleks kiiresti käepärast ja protsess kulgeks sujuvamalt, laadi alla IONITY Fleet teenuse T&C. Ootame sinu päringut meie kontaktivormi kaudu.

Kuidas kogutakse igakuist ja aastast tellimustasu? Millal esitatakse mulle arve laadimisseansside eest?

Igakuine tellimustasu debiteeritakse ja arve esitatakse kord kuus, alustades päevast, mil tellimuse sõlmid, ja seejärel alati samal kuupäeval – sinu arvelduspäeval. Näiteks kui sõlmid tellimuse 02.06.2024, võetakse tasu ja väljastatakse arve samal päeval. Järgmine arveldus toimub 02.07.2024.

Ühekordne aastane tellimustasu võetakse ja arve esitatakse tellimuse alguses ning see katab 12 kuu tellimuskulusid. Näiteks kui sõlmid tellimuse 02.06.2024, võetakse tasu ja väljastatakse arve samal päeval ning sinu aastane tellimus kehtib kuni 02.06.2025.

How do I pay for charging at IONITY chargers across Europe?

You can easily pay for charging at IONITY chargers in 24 countries across Europe using contactless, your credit or debit card, Apple Pay, or Google Pay. You can also unlock a reduced charging price by using the IONITY App or signing up for one of our subscriptions.

Kas saan oma elektriautot laadida ka ilma IONITY Subscriptionita?

Jah, saad oma elektriautot laadida ka ilma IONITY tellimuseta. Kuid sageli tasub IONITY Motion kliendina saadav soodustus end ära juba ühe laadimisseansi jooksul (eeldades, et keskmine seanss on 30 kWh).