FAQs
IONITY-appen viser når ladepunkter er ledige og gir nyttig informasjon om våre ladesteder, men du trenger ikke appen for å lade med ladekortet. Vær imidlertid oppmerksom på at ladekortet kun kan bestilles og administreres gjennom appen.
IONITYs månedsabonnementer er gyldige i 23 europeiske land. Det er ingen minimumskontraktperiode, og abonnementet kan sies opp når som helst med én måneds oppsigelsestid.
IONITYs årsabonnementer er også gyldige i 23 europeiske land. Hvert abonnement avsluttes automatisk ved slutten av kontraktsperioden etter 12 måneder og fornyes ikke automatisk. Hvis du ønsker å fortsette å bruke årsabonnementet etter 12 måneder, må du aktivt registrere deg for et nytt abonnement.
You can easily plan EV charging stops for summer road trips across Europe with IONITY’s ultra-fast charging network. With over 6,000 charging points across more than 850 locations in 24 countries, IONITY offers fast, reliable and convenient charging along highways in Europe (and increasingly in cities). Download the IONITY App or view our network map to discover our locations.
Vennligst informer din dedikerte flåteoperatør for å kontakte vår support.
Når kortet kommer i posten, må du aktivere det i fire enkle trinn:
- Åpne appen og trykk på «Profil»
- Gå deretter til «Ladekort»
- Der finner du alternativet «Aktiver ladekortet ditt»
- Skriv inn kortnummeret du finner på baksiden av kortet og bekreft
Da er du klar til å lade!
1. Organizer
The organizer of the Winter Giveaway is IONITY GmbH, Moosacher Str. 84, 80809 Munich ("IONITY").
This giveaway is not connected to the platforms on which it is promoted, such as Facebook, Instagram, TikTok, and Reddit, and is in no way sponsored, supported, or organized by Facebook, Instagram, TikTok, and/or Reddit.
2. Participation
2.1 The Winter Giveaway takes place from 30 November 2025, to 24 December 2025. To participate in the giveaway, each eligible participant must provide the requested data in the form (i.e., first name, last name, email address as registered in their IONITY customer account). By participating in the giveaway, the participant accepts these terms and conditions.
2.2 Eligible participants are individuals aged 18 and older who are purchasers of an IONITY subscription (i.e., IONITY Power / IONITY Power 365 or IONITY Motion or IONITY Motion 365) that is valid during the giveaway period or who will conclude such an IONITY subscription by 6 PM CET on 24 December 2025 at the latest. Furthermore, to be eligible, the individual must reside in one of the countries where IONITY operates charging stations (see ionity.eu), with the exception of Portugal. Multiple entries to the giveaway are not permitted.
2.3 Employees of IONITY GmbH and/or affiliated companies and their immediate family members (spouses, children, parents) are excluded from participation in the giveaway.
2.4 IONITY reserves the right to exclude individuals from the giveaway in the event of a violation of the terms and conditions. Those who provide false personal information may also be excluded from the giveaway.
3. Procedure
3.1 Every eligible participant who truthfully enters the required data on the platform where the giveaway takes place during the aforementioned period can participate in the Winter Giveaway.
3.2 Prizes will be drawn randomly from all participants who enter the giveaway during the giveaway period.
4. Prizes
4.1 The following prizes will be drawn among all participants:
- 1x 1 La Marzocco Linea Micra (espresso machine) in IONITY design
- 24 x 1 credit from IONITY for 400 kWh
- 50 x 1 IONITY Beanie
- 200 x 1 IONITY CoffeeMmug
- 100 x 1 ALRIGHTY Caretrade Coffee "Easy Espresso” Beans
Each winner will be contacted via email on December 28, 2025.
The respective prize will be handed over to the winners personally or sent by post. Any customs fees incurred due to the shipping of the prize shall be borne by the winner.
4.2 Only the prizes specified in these terms and conditions are eligible for the draw. Legal recourse is excluded. Prizes are not transferable and cannot be assigned. The respective winner is responsible for any taxes incurred on the prize.
5. Liability / Warranty / Changes to Terms and Conditions and/or Prizes
5.1 With the handover or transfer of the prizes, IONITY, its employees, and representatives are released from any obligations arising from this giveaway. IONITY, its employees, and representatives are only liable for intent and gross negligence. This does not apply to injuries to body, life, and health, as well as claims under the Product Liability Act. In cases of simple negligence, IONITY, its employees, and representatives are only liable if a significant contractual obligation has been violated. In this case, liability is limited to typically foreseeable damages.
5.2 In accordance with Section 5.1, IONITY, its employees, and representatives assume no liability for damages that may arise in connection with the acceptance of the prizes and/or subsequently. IONITY, its employees, and representatives assume no liability or warranty for material and legal defects of the prizes drawn. IONITY, its employees, and representatives also bear no costs that may arise for the winners through the acceptance or redemption of the respective prize.
5.3 IONITY, its employees, and representatives do not guarantee the problem-free use of the internet and platforms such as Facebook, Instagram, TikTok, Reddit, or others. Furthermore, IONITY is not liable for disruptions and/or the loss of electronic transmissions/downloads.
5.4 IONITY reserves the right to make changes to the announced prizes if circumstances require it. Objections are not possible. IONITY also reserves the right to shorten, extend, change, or cancel the giveaway without giving reasons and without any claims for liability or damages arising from this. These terms and conditions may be changed by IONITY at any time without giving reasons, particularly for legal reasons. A termination or cessation of the giveaway occurs especially if legal reasons prevent the proper execution of the giveaway. If such termination is caused by the behavior of a participant, IONITY may demand compensation for any damages incurred.
5.5 IONITY assumes no liability for the content of comments/user contributions, even if made in the context of the giveaway.
6. Data Protection
Participant data will be processed in accordance with Article 6(1)(b) of the GDPR solely for the purpose of conducting and processing the giveaway and will subsequently be deleted unless there are legal retention obligations.
Detailed information on data protection can be found in IONITY's Privacy Policy at ionity.eu/policies/privacy.
7. Applicable Law
In the event of disputes, only German law shall apply.
The fastest way to charge an EV on a road trip across Europe is to use use ultra-fast charging from a pan-European network like IONITY, which has charging points in 24 countries. Even if your EV cannot accept charging power of up to 600 kW, our charging points will still enable you to charge at the maximum power your EV can accept. Learn more about ultra-fast charging in 3 easy ways to achieve the fastest charging speeds.
Selv om den månedlige basisavgiften for abonnementene våre forblir den samme, kan ladeprisene variere fra land til land når du reiser. Du finner ladeprisene per kWh for hvert land lenger opp på denne siden ved å bytte mellom land ved å bruke rullegardinmenyen.
Ring servicenummeret som vises på IONITY-stasjonen.
Ladekortet ditt godtas på alle IONITY-ladestasjoner. Ladeøktene blir fakturert i lokal valuta i landet der ladingen finner sted.Du kan se prisen per kWh for hver enkelt ladestasjon direkte i appen.
The best way to avoid queues at EV chargers during summer holidays is to plan ahead and use a route planner, such as the one in the IONITY App, to identify peak charging times. You can also use the IONITY App to view the number of chargers at each IONITY Location, check charger availability before arriving on-site and identify how close to finishing a session each driver is when you arrive. Read more tips in our summer charging guide.
Du kan oppgradere til IONITY Power når som helst i IONITY-appen. Bare gå til den tilknyttede delen og velg ønsket ny tariff. Du vil motta en ordrebekreftelse både i IONITY-appen og på e-postadressen som er registrert i brukerkontoen din. Overgangen til IONITY Power vil bli implementert umiddelbart og vises for deg i IONITY-appen, slik at du direkte kan dra nytte av de nye og bedre forholdene. Du kan også nedgradere fra IONITY Power til IONITY Motion-tariffen i appen. Den tilsvarende bryteren vil bli notert i IONITY-appen, men vil først tre i kraft fra neste faktureringsdato.
IONITY-appen er nyttig for navigering, men ladeautorisasjonen må behandles med IONITY Fleet Charging Card.
Prisen for lading med et IONITY-ladekort er den samme som ved lading gjennom appen. Du kan se ladeprisene i abonnementsdetaljene under «Abonnementer» i appen.
IONITY Motion og IONITY Power er månedsabonnementer med reduserte kWh-priser og en fleksibel månedsavtale som kan sies opp når som helst. IONITY Motion 365 og Power 365 er årsabonnementer som tilbyr de samme kWh-prisene som de tilsvarende månedsabonnementene (Motion eller Power), men varer i 12 måneder og betales som en engangsavgift ved oppstart. Hvert abonnement avsluttes automatisk etter 12 måneder uten fornyelse.
IONITY’s charging etiquette guide shares six tips to ensure everyone using the network has a smooth charging experience, particularly when more drivers are on the road. These include waiting patiently to use our chargers, being courteous to fellow drivers, and stopping your charging session at 80%. Read the full charging etiquette guide.
Du finner IONITY-stasjoner for å lade elbilflåten din i 23 europeiske land. Portugal er foreløpig ikke tilgjengelig.
Ladekortet ditt blir levert innen omtrent to uker.
IONITY’s Charge Champions will visit selected IONITY Locations throughout summer 2026 to offer drivers an additional boost and help make summer journeys more enjoyable. You can meet our Charge Champions at the following locations:
Croatia
Gospic: 1 and 8 August
Kanfanar: 20, 24 and 27 July
Zadar: 20 June, 4, 18 and 25 July, 1, 15, 22 and 23 August, 5 September
France
Bourbonnais: 11, 18, 19, 25 and 26 July, 2, 8, 9 and 15 August
Jura: 4, 11, 18, 19 and 25 July, 22 and 29 August
La Ferté Bernard: 4, 10, 11, 18 and 25 July
Mâcon Saint-Albain: 10, 11, 18 and 25 July
Plaines de Beauce: 4, 10, 11, 17, 18, 24 and 25 July
Saint-Rambert Est: 5, 18, 24 and 25 July, 8, 9 and 16 August
Tours La Longue Vue: 4, 10, 11, 18, 24 and 25 July, 7 August
Vidauban Sud: 4, 11, 18 and 25 July, 16 August
Village Catalan Est: 1 and 8 August
Village Catalan Ouest: 4, 11, 18 and 25 July
Germany
Aalbek West: 4, 5, 10, 11, 12 and 13 July
Buddikate Ost: 17, 18, 19, 24, 25 and 26 July
Harz Ost: 17, 18, 19, 24, 25, 26 and 31 July, 1 and 2 August
Lüneburger Heide West: 3, 4, 10, 11, 12, 13, 19 and 20 July
Lüneburger Heide Ost: 11, 12, 17, 18, 19, 24, 25 and 26 July
Italy
Affi: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 July, 1, 2, 9, 15, 16, 22 and 23 August
Brennero: 4, 5, 10, 11, 12, 17, 18, 19, 24, 25, 26 and 31 July, 1, 2, 7, 8, 9, 14, 15, 16, 21, 22 and 23 August
Trento: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 August, 1, 2, 8, 9, 15, 16, 22 and 23 August
Ja, alle ladeøkter per land og tilgangsgebyret (IONITY Fleet Charging Card-gebyr) faktureres en gang i måneden til din dedikerte flåteoperatør.
Du kan bare ha ett aktivt ladekort om gangen. Hvis du trenger et nytt kort (for eksempel ved tap eller skade), kan du enkelt si opp det nåværende kortet i appen og bestille et erstatningskort.
Ja, du kan når som helst bytte fra et månedsabonnement til IONITY Motion 365 eller Power 365. Endringen trer i kraft umiddelbart etter at du har bekreftet og betalt for årsabonnementet ditt.Vær oppmerksom på at bytte fra et årsabonnement til et månedsabonnement ikke er mulig før etter at 12-månedersperioden er over.
You can find IONITY chargers in 24 countries across Europe. This means you can enjoy ultra-fast charging over the summer at fair rates in countries such as Croatia, Denmark, France, Germany, Italy and more. View our network map to discover IONITY Locations.
Vi respekterer GDPR og kobler ingen personopplysninger til våre IONITY Fleet Charging Cards. Den månedlige fakturaen med ladeøkter vil imidlertid vise kortets UID-numre som har blitt brukt til autorisasjon. Så flåteoperatøren har mulighet til å sjekke bruken.
Ja, du kan når som helst oppgradere til IONITY Power 365 fra Motion 365. Når du gjør dette, starter den faste perioden for ditt nye årsabonnement på datoen du oppgraderer, og vi vil utligne prisforskjellen i abonnementskostnadene forholdsmessig.
The IONITY App can help you plan EV charging across Europe by showing you how many chargers are available in each country, planning a route for you and calculating how often you will need to charge. With all these features in one place, drivers only need to use one app to plan, pay for and charge their EV in 24 countries. Download the IONITY App today.
Hvis du ikke lenger vil abonnere, kan du avslutte abonnementet når som helst i IONITY-appen - det vil forbli aktivt til neste faktureringsdato, som vises i brukerkontoen din. Faktureringsdato: Grunngebyret faktureres månedlig på dagen for aktivering av abonnementet.
For å ha all relevant informasjon klar og fremskynde prosessen, vennligst last ned IONITY Fleet VILKÅR OG BETINGELSER. Vi ser frem til din forespørsel via vårt kontaktskjema.
Månedsabonnementsavgiften blir trukket og fakturert hver måned, med start den dagen du tegner abonnementet, og deretter på samme dato hver måned – din faktureringsdato. For eksempel, hvis du abonnerer den 02.06.2024, blir du belastet og fakturert samme dag. Neste måned blir du belastet og fakturert den 02.07.2024.
Engangsavgiften for årsabonnementet blir trukket og fakturert ved starten av abonnementet og dekker 12 måneder med abonnementskostnader. For eksempel, hvis du abonnerer den 02.06.2024, blir du belastet og fakturert samme dag, og årsabonnementet ditt vil være aktivt til 02.06.2025.
You can easily pay for charging at IONITY chargers in 24 countries across Europe using contactless, your credit or debit card, Apple Pay, or Google Pay. You can also unlock a reduced charging price by using the IONITY App or signing up for one of our subscriptions.
Ja, du kan lade elbilen din også med IONITY Direct uten å ha et abonnement. Men IONITY Motion lønner seg allerede etter den første ladesesjonen (med en gjennomsnittlig ladesession på 30 kWh).