FAQs

Skal jeg bruge IONITY App for at lade med ladekortet?

IONITY App viser ledige ladepunkter og detaljer om vores lokationer, men du behøver ikke appen for at lade med ladekortet. Bemærk dog, at ladekortet kun kan bestilles og administreres i appen.

Hvad er betingelserne for IONITY års‑ og månedsabonnementer?

IONITY månedsabonnementer gælder i 23 europæiske lande. Der er ingen minimumsperiode, og du kan opsige når som helst med en måneds varsel.

IONITY årsabonnementer gælder også i 23 europæiske lande. Hvert abonnement udløber automatisk efter 12 måneder uden automatisk fornyelse. Hvis du vil fortsætte efter de 12 måneder, skal du aktivt tegne et nyt abonnement.

How can I plan EV charging stops for summer road trips across Europe?

You can easily plan EV charging stops for summer road trips across Europe with IONITY’s ultra-fast charging network. With over 6,000 charging points across more than 850 locations in 24 countries, IONITY offers fast, reliable and convenient charging along highways in Europe (and increasingly in cities). Download the IONITY App or view our network map to discover our locations.

Mit IONITY Fleet Charging Card er tabt eller stjålet?

Informer din dedikerede flådeoperatør for at kontakte vores support.

Hvordan aktiverer jeg mit IONITY Charging Card?

Når kortet er kommet med posten, aktiverer du det i fire trin:

1. Åbn IONITY App og tryk på “Profil”
2. Gå til “Ladekort”
3. Vælg “Aktivér dit ladekort”
4. Indtast kortnummeret på bagsiden og bekræft.

Så er du klar.

IONITY Winter Giveaway Terms & Conditions

1. Organizer  

The organizer of the Winter Giveaway is IONITY GmbH, Moosacher Str. 84, 80809 Munich ("IONITY").  

This giveaway is not connected to the platforms on which it is promoted, such as Facebook, Instagram, TikTok, and Reddit, and is in no way sponsored, supported, or organized by Facebook, Instagram, TikTok, and/or Reddit.

2. Participation  

2.1 The Winter Giveaway takes place from 30 November 2025, to 24 December 2025. To participate in the giveaway, each eligible participant must provide the requested data in the form (i.e., first name, last name, email address as registered in their IONITY customer account). By participating in the giveaway, the participant accepts these terms and conditions.  

2.2 Eligible participants are individuals aged 18 and older who are purchasers of an IONITY subscription (i.e., IONITY Power / IONITY Power 365 or IONITY Motion or IONITY Motion 365) that is valid during the giveaway period or who will conclude such an IONITY subscription by 6 PM CET on 24 December 2025 at the latest. Furthermore, to be eligible, the individual must reside in one of the countries where IONITY operates charging stations (see ionity.eu), with the exception of Portugal. Multiple entries to the giveaway are not permitted.  

2.3 Employees of IONITY GmbH and/or affiliated companies and their immediate family members (spouses, children, parents) are excluded from participation in the giveaway.  

2.4 IONITY reserves the right to exclude individuals from the giveaway in the event of a violation of the terms and conditions. Those who provide false personal information may also be excluded from the giveaway.

3. Procedure  

3.1 Every eligible participant who truthfully enters the required data on the platform where the giveaway takes place during the aforementioned period can participate in the Winter Giveaway.  

3.2 Prizes will be drawn randomly from all participants who enter the giveaway during the giveaway period.

4. Prizes  

4.1 The following prizes will be drawn among all participants:

  • 1x 1 La Marzocco Linea Micra (espresso machine) in IONITY design
  • 24 x 1 credit from IONITY for 400 kWh
  • 50 x 1 IONITY Beanie
  • 200 x 1 IONITY CoffeeMmug
  • 100 x 1 ALRIGHTY Caretrade Coffee "Easy Espresso” Beans

Each winner will be contacted via email on December 28, 2025.  

The respective prize will be handed over to the winners personally or sent by post. Any customs fees incurred due to the shipping of the prize shall be borne by the winner.  

4.2 Only the prizes specified in these terms and conditions are eligible for the draw. Legal recourse is excluded. Prizes are not transferable and cannot be assigned. The respective winner is responsible for any taxes incurred on the prize.

5. Liability / Warranty / Changes to Terms and Conditions and/or Prizes

5.1 With the handover or transfer of the prizes, IONITY, its employees, and representatives are released from any obligations arising from this giveaway. IONITY, its employees, and representatives are only liable for intent and gross negligence. This does not apply to injuries to body, life, and health, as well as claims under the Product Liability Act. In cases of simple negligence, IONITY, its employees, and representatives are only liable if a significant contractual obligation has been violated. In this case, liability is limited to typically foreseeable damages.  

5.2 In accordance with Section 5.1, IONITY, its employees, and representatives assume no liability for damages that may arise in connection with the acceptance of the prizes and/or subsequently. IONITY, its employees, and representatives assume no liability or warranty for material and legal defects of the prizes drawn. IONITY, its employees, and representatives also bear no costs that may arise for the winners through the acceptance or redemption of the respective prize.  

5.3 IONITY, its employees, and representatives do not guarantee the problem-free use of the internet and platforms such as Facebook, Instagram, TikTok, Reddit, or others. Furthermore, IONITY is not liable for disruptions and/or the loss of electronic transmissions/downloads.  

5.4 IONITY reserves the right to make changes to the announced prizes if circumstances require it. Objections are not possible. IONITY also reserves the right to shorten, extend, change, or cancel the giveaway without giving reasons and without any claims for liability or damages arising from this. These terms and conditions may be changed by IONITY at any time without giving reasons, particularly for legal reasons. A termination or cessation of the giveaway occurs especially if legal reasons prevent the proper execution of the giveaway. If such termination is caused by the behavior of a participant, IONITY may demand compensation for any damages incurred.  

5.5 IONITY assumes no liability for the content of comments/user contributions, even if made in the context of the giveaway.

6. Data Protection  

Participant data will be processed in accordance with Article 6(1)(b) of the GDPR solely for the purpose of conducting and processing the giveaway and will subsequently be deleted unless there are legal retention obligations.  

Detailed information on data protection can be found in IONITY's Privacy Policy at ionity.eu/policies/privacy.

7. Applicable Law

In the event of disputes, only German law shall apply.

What is the fastest way to charge an EV on a road trip across Europe?

The fastest way to charge an EV on a road trip across Europe is to use use ultra-fast charging from a pan-European network like IONITY, which has charging points in 24 countries. Even if your EV cannot accept charging power of up to 600 kW, our charging points will still enable you to charge at the maximum power your EV can accept. Learn more about ultra-fast charging in 3 easy ways to achieve the fastest charging speeds.

Gælder priserne med mit IONITY‑abonnement i alle EU‑lande?

Mens det månedlige grundgebyr (og den årlige engangsbetaling) er det samme, kan kWh‑prisen variere fra land til land, når du rejser. Du kan se prisen pr. kWh for hvert land øverst på siden ved at vælge land i rullemenuen.

Mit IONITY Fleet Charging Card fungerer ikke korrekt. Hvad kan jeg gøre?

Ring til servicenummeret, der vises på IONITY-stationen.

Hvad sker der, når jeg oplader med mit IONITY-opladningskort i udlandet?

Dit opladningskort accepteres på alle IONITY-ladepunkter. Opladningssessioner faktureres i den lokale valuta i det land, hvor opladningen finder sted. Du kan se prisen pr. kWh for hvert specifikt opladningssted direkte i appen.

What is the best way to avoid queues at EV chargers during summer holidays?

The best way to avoid queues at EV chargers during summer holidays is to plan ahead and use a route planner, such as the one in the IONITY App, to identify peak charging times. You can also use the IONITY App to view the number of chargers at each IONITY Location, check charger availability before arriving on-site and identify how close to finishing a session each driver is when you arrive. Read more tips in our summer charging guide.

Kan jeg skifte mellem abonnementer? Hvordan kan jeg gøre det?

Du kan opgradere til IONITY Power når som helst i IONITY App. Gå til det relevante afsnit og vælg den ønskede pakke. Du modtager en ordrebekræftelse i IONITY App og på den e‑mail, der er registreret på din konto. Skiftet træder i kraft med det samme og vises i appen. Du kan også nedgradere fra IONITY Power til IONITY Motion i appen; det vises straks i appen, men træder først i kraft fra næste faktureringsdato.

Kan jeg bruge IONITY-appen til opladning?

IONITY-appen er nyttig til navigation, men opladningstilladelsen skal behandles med IONITY Fleet Charging Card.

Hvad er prisen for opladning med mit IONITY-opladningskort?

Prisen for opladning med et IONITY-opladningskort er den samme som ved opladning via appen. Du kan se opkrævningstaksterne i dine abonnementsoplysninger under „Abonnementer“ i appen.

What is the difference between IONITY Monthly Subscriptions and IONITY Annual Subscriptions?

IONITY Motion and IONITY Power are monthly subscription plans with reduced kWh prices and a flexible monthly contract that can be cancelled at any time. IONITY Motion 365 and Power 365 are annual subscription plans that offer the same kWh prices as the corresponding monthly plan (Motion or Power) but run for 12 months with the subscription charged as a one-time upfront fee. Each plan ends automatically after the 12-month term without renewal.

Does IONITY have any guidelines for a smooth summer charging experience?

IONITY’s charging etiquette guide shares six tips to ensure everyone using the network has a smooth charging experience, particularly when more drivers are on the road. These include waiting patiently to use our chargers, being courteous to fellow drivers, and stopping your charging session at 80%. Read the full charging etiquette guide.

Hvor kan jeg oplade min elbilflåde?

Du finder IONITY-stationer til opladning af din elbilflåde i 23 europæiske lande. Portugal er i øjeblikket ikke tilgængelig.

Hvornår modtager jeg mit IONITY-opladningskort?

Dit opladningskort vil blive leveret om cirka to uger.

Where can I find IONITY’s Charge Champions in summer 2026?

IONITY’s Charge Champions will visit selected IONITY Locations throughout summer 2026 to offer drivers an additional boost and help make summer journeys more enjoyable. You can meet our Charge Champions at the following locations:

Croatia

Gospic: 1 and 8 August

Kanfanar: 20, 24 and 27 July

Zadar: 20 June, 4, 18 and 25 July, 1, 15, 22 and 23 August, 5 September

France

Bourbonnais: 11, 18, 19, 25 and 26 July, 2, 8, 9 and 15 August

Jura: 4, 11, 18, 19 and 25 July, 22 and 29 August

La Ferté Bernard: 4, 10, 11, 18 and 25 July

Mâcon Saint-Albain: 10, 11, 18 and 25 July

Plaines de Beauce: 4, 10, 11, 17, 18, 24 and 25 July

Saint-Rambert Est: 5, 18, 24 and 25 July, 8, 9 and 16 August

Tours La Longue Vue: 4, 10, 11, 18, 24 and 25 July, 7 August

Vidauban Sud: 4, 11, 18 and 25 July, 16 August

Village Catalan Est: 1 and 8 August

Village Catalan Ouest: 4, 11, 18 and 25 July

Germany

Aalbek West: 4, 5, 10, 11, 12 and 13 July

Buddikate Ost: 17, 18, 19, 24, 25 and 26 July

Harz Ost: 17, 18, 19, 24, 25, 26 and 31 July, 1 and 2 August

Lüneburger Heide West: 3, 4, 10, 11, 12, 13, 19 and 20 July

Lüneburger Heide Ost: 11, 12, 17, 18, 19, 24, 25 and 26 July

Italy

Affi: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 July, 1, 2, 9, 15, 16, 22 and 23 August

Brennero: 4, 5, 10, 11, 12, 17, 18, 19, 24, 25, 26 and 31 July, 1, 2, 7, 8, 9, 14, 15, 16, 21, 22 and 23 August

Trento: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 August, 1, 2, 8, 9, 15, 16, 22 and 23 August

Modtager jeg en månedlig faktura?

Ja, alle opladningssessioner pr. land og adgangsgebyret (IONITY Fleet Charging Card-gebyr) faktureres en gang om måneden til din dedikerede flådeoperatør.

Kan jeg bestille flere IONITY Charging Cards?

Du kan kun have ét aktivt ladekort ad gangen. Har du brug for et nyt (fx ved bortkomst eller skade), så annullér det nuværende kort i appen og bestil et erstatningskort.

Kan jeg skifte fra månedsabonnement til årsabonnement?

Ja. Du kan til enhver tid skifte fra månedsabonnement til IONITY Motion 365 eller Power 365. Skiftet træder i kraft med det samme, når du har bekræftet og betalt årsabonnementet. Bemærk: Skift fra års‑ til månedsabonnement er først muligt ved udløbet af de 12 måneder.

Where can I find IONITY chargers?

You can find IONITY chargers in 24 countries across Europe. This means you can enjoy ultra-fast charging over the summer at fair rates in countries such as Croatia, Denmark, France, Germany, Italy and more. View our network map to discover IONITY Locations.

Vil jeg vide, hvem der debiterede hvornår eller hvor?

Vi respekterer GDPR og forbinder ingen personlige data med vores IONITY Fleet Charging Cards. Den månedlige faktura med opladningssessioner viser dog kortets UID-numre, der er blevet brugt til godkendelse. Så flådeoperatøren har mulighed for at kontrollere brugen.

Kan jeg opgradere fra Motion 365 til Power 365?

Ja. Du kan opgradere når som helst. Den nye 12‑måneders periode starter på opgraderingsdatoen, og prisforskellen modregnes forholdsmæssigt.

Which app can help me plan EV charging across Europe?

The IONITY App can help you plan EV charging across Europe by showing you how many chargers are available in each country, planning a route for you and calculating how often you will need to charge. With all these features in one place, drivers only need to use one app to plan, pay for and charge their EV in 24 countries. Download the IONITY App today.

Hvis jeg vil opsige mit abonnement, hvad skal jeg gøre?

Hvis du ikke længere ønsker at abonnere, kan du afbryde abonnementet når som helst i IONITY-appen - det forbliver aktivt indtil næste faktureringsdato, som vises på din brugerkonto. Faktureringsdato: Grundgebyret faktureres månedligt på dagen for aktivering af abonnementet.

Hvor finder jeg alle relevante juridiske oplysninger om IONITY Fleet?

For at have alle relevante oplysninger klar og fremskynde processen, download venligst IONITY Fleet VILKÅR OG BETINGELSER. Vi ser frem til din anmodning via vores kontaktformular.

Hvordan opkræves måneds‑ og årsabonnementet? Hvornår faktureres mine opladninger?

Det månedlige abonnementsgebyr opkræves og faktureres hver måned fra den dag, du tegnede abonnementet — din faste faktureringsdato. Eksempel: Tegner du 02.06.2024, faktureres du samme dag; næste faktura er 02.07.2024.

Årsabonnementets engangsbetaling opkræves ved start og dækker 12 måneder. Eksempel: Tegner du 02.06.2024, faktureres du samme dag, og årsabonnementet løber til 02.06.2025.

How do I pay for charging at IONITY chargers across Europe?

You can easily pay for charging at IONITY chargers in 24 countries across Europe using contactless, your credit or debit card, Apple Pay, or Google Pay. You can also unlock a reduced charging price by using the IONITY App or signing up for one of our subscriptions.

Kan jeg oplade min elbil uden at have et IONITY-abonnement?

Ja, du kan lade uden abonnement via IONITY Direct. Som IONITY Motion‑kunde kan abonnementet ofte betale sig allerede efter én opladning (ca. 30 kWh).