FAQs

Trebam li IONITY App kako bih punio uz pomoć kartice za punjenje?

Iako IONITY App prikazuje dostupnost punionica i nudi korisne informacije o našim lokacijama, za samo punjenje karticom aplikacija nije nužna. Međutim, imajte na umu da se kartica za punjenje može naručiti i upravljati njome isključivo putem aplikacije.

Koji su uvjeti IONITY godišnjih i mjesečnih pretplata?

IONITY mjesečne pretplate vrijede u 23 europske zemlje, nemaju minimalni rok trajanja ugovora i možete ih otkazati u bilo kojem trenutku uz otkazni rok od jednog mjeseca.

IONITY godišnje pretplate također vrijede u 23 europske zemlje. Svaka pretplata automatski završava na kraju ugovornog razdoblja nakon 12 mjeseci i ne obnavlja se automatski. Ako želite nastaviti koristiti godišnju pretplatu nakon isteka 12 mjeseci, trebate se ponovno aktivno prijaviti za novu pretplatu.

How can I plan EV charging stops for summer road trips across Europe?

You can easily plan EV charging stops for summer road trips across Europe with IONITY’s ultra-fast charging network. With over 6,000 charging points across more than 850 locations in 24 countries, IONITY offers fast, reliable and convenient charging along highways in Europe (and increasingly in cities). Download the IONITY App or view our network map to discover our locations.

Moja IONITY Fleet Charging Card kartica je izgubljena ili ukradena. Što da učinim?

Obavijestite svojeg nadležnog operatera voznog parka kako bi kontaktirao našu službu za podršku.

Kako aktivirati svoju IONITY Charging Card karticu?

Nakon što kartica stigne poštom, trebate je aktivirati u samo četiri jednostavna koraka:

1. U aplikaciji dodirnite "Profile" (Profil)
2. Zatim otvorite odjeljak "Charging Card" (Kartica za punjenje)
3. Ondje ćete pronaći opciju "Activate your charging card" (Aktiviraj karticu za punjenje)
4. Unesite broj kartice koji se nalazi na poleđini kartice i potvrdite.

Spremni ste za punjenje!

IONITY Winter Giveaway Terms & Conditions

1. Organizer  

The organizer of the Winter Giveaway is IONITY GmbH, Moosacher Str. 84, 80809 Munich ("IONITY").  

This giveaway is not connected to the platforms on which it is promoted, such as Facebook, Instagram, TikTok, and Reddit, and is in no way sponsored, supported, or organized by Facebook, Instagram, TikTok, and/or Reddit.

2. Participation  

2.1 The Winter Giveaway takes place from 30 November 2025, to 24 December 2025. To participate in the giveaway, each eligible participant must provide the requested data in the form (i.e., first name, last name, email address as registered in their IONITY customer account). By participating in the giveaway, the participant accepts these terms and conditions.  

2.2 Eligible participants are individuals aged 18 and older who are purchasers of an IONITY subscription (i.e., IONITY Power / IONITY Power 365 or IONITY Motion or IONITY Motion 365) that is valid during the giveaway period or who will conclude such an IONITY subscription by 6 PM CET on 24 December 2025 at the latest. Furthermore, to be eligible, the individual must reside in one of the countries where IONITY operates charging stations (see ionity.eu), with the exception of Portugal. Multiple entries to the giveaway are not permitted.  

2.3 Employees of IONITY GmbH and/or affiliated companies and their immediate family members (spouses, children, parents) are excluded from participation in the giveaway.  

2.4 IONITY reserves the right to exclude individuals from the giveaway in the event of a violation of the terms and conditions. Those who provide false personal information may also be excluded from the giveaway.

3. Procedure  

3.1 Every eligible participant who truthfully enters the required data on the platform where the giveaway takes place during the aforementioned period can participate in the Winter Giveaway.  

3.2 Prizes will be drawn randomly from all participants who enter the giveaway during the giveaway period.

4. Prizes  

4.1 The following prizes will be drawn among all participants:

  • 1x 1 La Marzocco Linea Micra (espresso machine) in IONITY design
  • 24 x 1 credit from IONITY for 400 kWh
  • 50 x 1 IONITY Beanie
  • 200 x 1 IONITY CoffeeMmug
  • 100 x 1 ALRIGHTY Caretrade Coffee "Easy Espresso” Beans

Each winner will be contacted via email on December 28, 2025.  

The respective prize will be handed over to the winners personally or sent by post. Any customs fees incurred due to the shipping of the prize shall be borne by the winner.  

4.2 Only the prizes specified in these terms and conditions are eligible for the draw. Legal recourse is excluded. Prizes are not transferable and cannot be assigned. The respective winner is responsible for any taxes incurred on the prize.

5. Liability / Warranty / Changes to Terms and Conditions and/or Prizes

5.1 With the handover or transfer of the prizes, IONITY, its employees, and representatives are released from any obligations arising from this giveaway. IONITY, its employees, and representatives are only liable for intent and gross negligence. This does not apply to injuries to body, life, and health, as well as claims under the Product Liability Act. In cases of simple negligence, IONITY, its employees, and representatives are only liable if a significant contractual obligation has been violated. In this case, liability is limited to typically foreseeable damages.  

5.2 In accordance with Section 5.1, IONITY, its employees, and representatives assume no liability for damages that may arise in connection with the acceptance of the prizes and/or subsequently. IONITY, its employees, and representatives assume no liability or warranty for material and legal defects of the prizes drawn. IONITY, its employees, and representatives also bear no costs that may arise for the winners through the acceptance or redemption of the respective prize.  

5.3 IONITY, its employees, and representatives do not guarantee the problem-free use of the internet and platforms such as Facebook, Instagram, TikTok, Reddit, or others. Furthermore, IONITY is not liable for disruptions and/or the loss of electronic transmissions/downloads.  

5.4 IONITY reserves the right to make changes to the announced prizes if circumstances require it. Objections are not possible. IONITY also reserves the right to shorten, extend, change, or cancel the giveaway without giving reasons and without any claims for liability or damages arising from this. These terms and conditions may be changed by IONITY at any time without giving reasons, particularly for legal reasons. A termination or cessation of the giveaway occurs especially if legal reasons prevent the proper execution of the giveaway. If such termination is caused by the behavior of a participant, IONITY may demand compensation for any damages incurred.  

5.5 IONITY assumes no liability for the content of comments/user contributions, even if made in the context of the giveaway.

6. Data Protection  

Participant data will be processed in accordance with Article 6(1)(b) of the GDPR solely for the purpose of conducting and processing the giveaway and will subsequently be deleted unless there are legal retention obligations.  

Detailed information on data protection can be found in IONITY's Privacy Policy at ionity.eu/policies/privacy.

7. Applicable Law

In the event of disputes, only German law shall apply.

What is the fastest way to charge an EV on a road trip across Europe?

The fastest way to charge an EV on a road trip across Europe is to use use ultra-fast charging from a pan-European network like IONITY, which has charging points in 24 countries. Even if your EV cannot accept charging power of up to 600 kW, our charging points will still enable you to charge at the maximum power your EV can accept. Learn more about ultra-fast charging in 3 easy ways to achieve the fastest charging speeds.

Primjenjuju li se cijene moje IONITY pretplate u svim zemljama EU‑a?

Iako mjesečna osnovna naknada i jednokratna godišnja naknada za naše pretplate ostaju iste, cijene punjenja mogu se razlikovati od zemlje do zemlje kada putujete. Cijene punjenja po kWh za svaku zemlju možete pronaći više na ovoj stranici, mijenjajući zemlje u padajućem izborniku.

Moja IONITY Fleet Charging Card kartica ne radi ispravno. Što mogu učiniti?

Nazovite broj službe za korisnike naveden na IONITY stanici.

Što se događa kada karticom IONITY Charging Card punim u inozemstvu?

Vaša kartica za punjenje prihvaćena je na svim IONITY punionicama. Sesije punjenja naplaćuju se u lokalnoj valuti zemlje u kojoj se punjenje odvija. Cijenu po kWh za svaku pojedinu lokaciju punjenja možete vidjeti izravno u aplikaciji.

What is the best way to avoid queues at EV chargers during summer holidays?

The best way to avoid queues at EV chargers during summer holidays is to plan ahead and use a route planner, such as the one in the IONITY App, to identify peak charging times. You can also use the IONITY App to view the number of chargers at each IONITY Location, check charger availability before arriving on-site and identify how close to finishing a session each driver is when you arrive. Read more tips in our summer charging guide.

Mogu li prelaziti između mjesečnih pretplata? Kako to mogu učiniti?

Na IONITY Power možete nadograditi u bilo kojem trenutku iz IONITY App. Jednostavno otvorite odgovarajući odjeljak i odaberite željeni novi pretplatnički paket. Potvrdu narudžbe dobit ćete u IONITY App i na adresu e‑pošte registriranu u vašem korisničkom računu. Nadogradnja stupa na snagu odmah i prikazuje se u IONITY App. Također možete prijeći s IONITY Power na IONITY Motion u aplikaciji; promjena će se prikazati u IONITY App, ali će stupiti na snagu tek od sljedećeg datuma naplate.

Mogu li koristiti IONITY App za punjenje?

IONITY App je vrlo koristan za navigaciju, ali autorizacija punjenja mora se provesti putem IONITY Fleet Charging Card kartice.

Koja je cijena punjenja s mojom IONITY Charging Card karticom?

Cijena punjenja s IONITY Charging Card karticom ista je kao i kod punjenja putem aplikacije. Cijene punjenja možete vidjeti u detaljima svoje pretplate pod "Subscriptions" (Pretplate) u aplikaciji.

Koja je razlika između IONITY mjesečnih i godišnjih pretplata?

IONITY Motion i IONITY Power su mjesečni pretplatnički paketi s povoljnijom cijenom po kWh i fleksibilnim mjesečnim ugovorom koji možete otkazati u bilo kojem trenutku. IONITY Motion 365 i Power 365 su godišnji pretplatnički paketi koji nude iste cijene po kWh kao odgovarajući mjesečni paketi (Motion ili Power), ali traju 12 mjeseci, pri čemu se pretplata naplaćuje jednokratno unaprijed. Svaki paket automatski završava nakon 12 mjeseci bez automatskog obnavljanja.

Does IONITY have any guidelines for a smooth summer charging experience?

IONITY’s charging etiquette guide shares six tips to ensure everyone using the network has a smooth charging experience, particularly when more drivers are on the road. These include waiting patiently to use our chargers, being courteous to fellow drivers, and stopping your charging session at 80%. Read the full charging etiquette guide.

Gdje mogu puniti svoj vozni park električnih vozila?

IONITY stanice za punjenje vašeg voznog parka električnih vozila dostupne su u 23 europske zemlje. Portugal trenutačno nije dostupan.

Kada ću dobiti svoju IONITY Charging Card karticu?

Vaša kartica za punjenje bit će isporučena otprilike u roku od dva tjedna.

Where can I find IONITY’s Charge Champions in summer 2026?

IONITY’s Charge Champions will visit selected IONITY Locations throughout summer 2026 to offer drivers an additional boost and help make summer journeys more enjoyable. You can meet our Charge Champions at the following locations:

Croatia

Gospic: 1 and 8 August

Kanfanar: 20, 24 and 27 July

Zadar: 20 June, 4, 18 and 25 July, 1, 15, 22 and 23 August, 5 September

France

Bourbonnais: 11, 18, 19, 25 and 26 July, 2, 8, 9 and 15 August

Jura: 4, 11, 18, 19 and 25 July, 22 and 29 August

La Ferté Bernard: 4, 10, 11, 18 and 25 July

Mâcon Saint-Albain: 10, 11, 18 and 25 July

Plaines de Beauce: 4, 10, 11, 17, 18, 24 and 25 July

Saint-Rambert Est: 5, 18, 24 and 25 July, 8, 9 and 16 August

Tours La Longue Vue: 4, 10, 11, 18, 24 and 25 July, 7 August

Vidauban Sud: 4, 11, 18 and 25 July, 16 August

Village Catalan Est: 1 and 8 August

Village Catalan Ouest: 4, 11, 18 and 25 July

Germany

Aalbek West: 4, 5, 10, 11, 12 and 13 July

Buddikate Ost: 17, 18, 19, 24, 25 and 26 July

Harz Ost: 17, 18, 19, 24, 25, 26 and 31 July, 1 and 2 August

Lüneburger Heide West: 3, 4, 10, 11, 12, 13, 19 and 20 July

Lüneburger Heide Ost: 11, 12, 17, 18, 19, 24, 25 and 26 July

Italy

Affi: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 July, 1, 2, 9, 15, 16, 22 and 23 August

Brennero: 4, 5, 10, 11, 12, 17, 18, 19, 24, 25, 26 and 31 July, 1, 2, 7, 8, 9, 14, 15, 16, 21, 22 and 23 August

Trento: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 August, 1, 2, 8, 9, 15, 16, 22 and 23 August

Hoću li dobivati mjesečni račun?

Da, sve sesije punjenja po zemlji, kao i naknada za pristup (naknada za IONITY Fleet Charging Card), fakturiraju se jednom mjesečno vašem nadležnom operateru voznog parka.

Mogu li naručiti dodatne IONITY Charging Card kartice?

Istodobno možete imati samo jednu aktivnu karticu za punjenje. Ako vam je potrebna nova kartica (npr. zbog gubitka ili oštećenja), jednostavno otkažite svoju trenutačnu karticu u aplikaciji i naručite zamjensku.

Mogu li prijeći s mjesečne pretplate na godišnju pretplatu?

Da, u svakom trenutku možete prijeći s mjesečne pretplate na IONITY Motion 365 ili Power 365. Promjena stupa na snagu odmah nakon što potvrdite i platite svoju godišnju pretplatu. Imajte na umu da prelazak s godišnje na mjesečnu pretplatu nije moguć prije isteka 12‑mjesečnog razdoblja.

Where can I find IONITY chargers?

You can find IONITY chargers in 24 countries across Europe. This means you can enjoy ultra-fast charging over the summer at fair rates in countries such as Croatia, Denmark, France, Germany, Italy and more. View our network map to discover IONITY Locations.

Poznám, kdo kde a kdy nabíjel?

Dodržujeme požadavky GDPR a s kartami IONITY Fleet Charging Cards nespojujeme žádné osobní údaje. Měsíční faktura za nabíjení ale obsahuje seznam všech použitých karet pomocí jejich UID, takže provozovatel flotily může využití jednotlivých karet zpětně zkontrolovat.

Mogu li nadograditi s Motion 365 na IONITY Power 365?

Da, u svakom trenutku možete nadograditi s Motion 365 na IONITY Power 365. Kada to učinite, fiksni rok vaše nove godišnje pretplate započinje na datum kada napravite promjenu, a razliku u cijeni pretplate uračunat ćemo proporcionalno (pro rata).

Which app can help me plan EV charging across Europe?

The IONITY App can help you plan EV charging across Europe by showing you how many chargers are available in each country, planning a route for you and calculating how often you will need to charge. With all these features in one place, drivers only need to use one app to plan, pay for and charge their EV in 24 countries. Download the IONITY App today.

Što trebam učiniti ako želim otkazati svoju pretplatu?

Svoju pretplatu možete otkazati u IONITY App u bilo kojem trenutku. Nakon otkazivanja, pretplata ostaje aktivna do sljedećeg datuma naplate, koji možete vidjeti u svom korisničkom računu. Datum naplate je datum završetka vaše godišnje pretplate ili datum kada se mjesečno fakturira vaša mjesečna pretplata.

Gdje mogu pronaći sve relevantne pravne informacije o usluzi IONITY Fleet?

Kako biste imali sve relevantne informacije pri ruci i ubrzali proces, preuzmite dokument IONITY Fleet T&C. Veselimo se vašem upitu putem našeg kontaktnog obrasca.

Kako će se naplaćivati mjesečna i godišnja pretplata i kada ću dobiti račun za troškove punjenja?

Mjesečna pretplata naplaćuje se i fakturira jednom mjesečno, počevši od dana kada ste se pretplatili, a zatim svakog mjeseca na isti datum – vaš datum naplate. Na primjer, ako se pretplatite 02.06.2024., bit ćete zaduženi i dobit ćete račun istog dana. Sljedećeg mjeseca bit ćete zaduženi i fakturirani 02.07.2024.

Jednokratna godišnja pretplata naplaćuje se i fakturira na početku vaše pretplate i vrijedi za 12 mjeseci trajanja pretplate. Na primjer, ako se pretplatite 02.06.2024., bit ćete zaduženi i dobit ćete račun istog dana, a vaša godišnja pretplata ostat će aktivna do 02.06.2025.

How do I pay for charging at IONITY chargers across Europe?

You can easily pay for charging at IONITY chargers in 24 countries across Europe using contactless, your credit or debit card, Apple Pay, or Google Pay. You can also unlock a reduced charging price by using the IONITY App or signing up for one of our subscriptions.

Mogu li puniti svoje električno vozilo bez IONITY pretplate?

Da, svoje električno vozilo možete puniti i bez IONITY pretplate. Međutim, uštede koje ostvarite kao korisnik IONITY Motion pretplate često se isplate već nakon samo jedne sesije punjenja (prosječna sesija od oko 30 kWh).