FAQs
No necesitas la app para cargar con la tarjeta, pero sí para solicitarla y gestionarla. La app también muestra disponibilidad y detalles de las ubicaciones.
Las suscripciones mensuales de IONITY son válidas en 23 países europeos, no tienen periodo mínimo y se pueden cancelar en cualquier momento con un preaviso de un mes.
Las suscripciones anuales de IONITY también son válidas en 23 países europeos. Cada suscripción finaliza automáticamente al término de los 12 meses y no se renueva de forma automática. Si quieres seguir con la suscripción anual después de ese periodo, debes volver a suscribirte.
You can easily plan EV charging stops for summer road trips across Europe with IONITY’s ultra-fast charging network. With over 6,000 charging points across more than 850 locations in 24 countries, IONITY offers fast, reliable and convenient charging along highways in Europe (and increasingly in cities). Download the IONITY App or view our network map to discover our locations.
Informa a tu operador de flota para que contacte con nuestro soporte.
Cuando recibas la tarjeta por correo, actívala en cuatro pasos:
1. En la app, toca «Perfil»
2. Entra en «Tarjeta de carga»
3. Elige «Activar tarjeta»
4. Introduce el número de la tarjeta (al dorso) y confirma
¡Listo!
1. Organizer
The organizer of the Winter Giveaway is IONITY GmbH, Moosacher Str. 84, 80809 Munich ("IONITY").
This giveaway is not connected to the platforms on which it is promoted, such as Facebook, Instagram, TikTok, and Reddit, and is in no way sponsored, supported, or organized by Facebook, Instagram, TikTok, and/or Reddit.
2. Participation
2.1 The Winter Giveaway takes place from 30 November 2025, to 24 December 2025. To participate in the giveaway, each eligible participant must provide the requested data in the form (i.e., first name, last name, email address as registered in their IONITY customer account). By participating in the giveaway, the participant accepts these terms and conditions.
2.2 Eligible participants are individuals aged 18 and older who are purchasers of an IONITY subscription (i.e., IONITY Power / IONITY Power 365 or IONITY Motion or IONITY Motion 365) that is valid during the giveaway period or who will conclude such an IONITY subscription by 6 PM CET on 24 December 2025 at the latest. Furthermore, to be eligible, the individual must reside in one of the countries where IONITY operates charging stations (see ionity.eu), with the exception of Portugal. Multiple entries to the giveaway are not permitted.
2.3 Employees of IONITY GmbH and/or affiliated companies and their immediate family members (spouses, children, parents) are excluded from participation in the giveaway.
2.4 IONITY reserves the right to exclude individuals from the giveaway in the event of a violation of the terms and conditions. Those who provide false personal information may also be excluded from the giveaway.
3. Procedure
3.1 Every eligible participant who truthfully enters the required data on the platform where the giveaway takes place during the aforementioned period can participate in the Winter Giveaway.
3.2 Prizes will be drawn randomly from all participants who enter the giveaway during the giveaway period.
4. Prizes
4.1 The following prizes will be drawn among all participants:
- 1x 1 La Marzocco Linea Micra (espresso machine) in IONITY design
- 24 x 1 credit from IONITY for 400 kWh
- 50 x 1 IONITY Beanie
- 200 x 1 IONITY CoffeeMmug
- 100 x 1 ALRIGHTY Caretrade Coffee "Easy Espresso” Beans
Each winner will be contacted via email on December 28, 2025.
The respective prize will be handed over to the winners personally or sent by post. Any customs fees incurred due to the shipping of the prize shall be borne by the winner.
4.2 Only the prizes specified in these terms and conditions are eligible for the draw. Legal recourse is excluded. Prizes are not transferable and cannot be assigned. The respective winner is responsible for any taxes incurred on the prize.
5. Liability / Warranty / Changes to Terms and Conditions and/or Prizes
5.1 With the handover or transfer of the prizes, IONITY, its employees, and representatives are released from any obligations arising from this giveaway. IONITY, its employees, and representatives are only liable for intent and gross negligence. This does not apply to injuries to body, life, and health, as well as claims under the Product Liability Act. In cases of simple negligence, IONITY, its employees, and representatives are only liable if a significant contractual obligation has been violated. In this case, liability is limited to typically foreseeable damages.
5.2 In accordance with Section 5.1, IONITY, its employees, and representatives assume no liability for damages that may arise in connection with the acceptance of the prizes and/or subsequently. IONITY, its employees, and representatives assume no liability or warranty for material and legal defects of the prizes drawn. IONITY, its employees, and representatives also bear no costs that may arise for the winners through the acceptance or redemption of the respective prize.
5.3 IONITY, its employees, and representatives do not guarantee the problem-free use of the internet and platforms such as Facebook, Instagram, TikTok, Reddit, or others. Furthermore, IONITY is not liable for disruptions and/or the loss of electronic transmissions/downloads.
5.4 IONITY reserves the right to make changes to the announced prizes if circumstances require it. Objections are not possible. IONITY also reserves the right to shorten, extend, change, or cancel the giveaway without giving reasons and without any claims for liability or damages arising from this. These terms and conditions may be changed by IONITY at any time without giving reasons, particularly for legal reasons. A termination or cessation of the giveaway occurs especially if legal reasons prevent the proper execution of the giveaway. If such termination is caused by the behavior of a participant, IONITY may demand compensation for any damages incurred.
5.5 IONITY assumes no liability for the content of comments/user contributions, even if made in the context of the giveaway.
6. Data Protection
Participant data will be processed in accordance with Article 6(1)(b) of the GDPR solely for the purpose of conducting and processing the giveaway and will subsequently be deleted unless there are legal retention obligations.
Detailed information on data protection can be found in IONITY's Privacy Policy at ionity.eu/policies/privacy.
7. Applicable Law
In the event of disputes, only German law shall apply.
The fastest way to charge an EV on a road trip across Europe is to use use ultra-fast charging from a pan-European network like IONITY, which has charging points in 24 countries. Even if your EV cannot accept charging power of up to 600 kW, our charging points will still enable you to charge at the maximum power your EV can accept. Learn more about ultra-fast charging in 3 easy ways to achieve the fastest charging speeds.
Aunque la cuota base mensual o el pago único anual no cambien, el precio por kWh puede variar según el país. Puedes consultar los precios por kWh de cada país en esta página usando el desplegable para cambiar de país.
Llama al número de atención que verás en la estación IONITY.
Tu tarjeta se acepta en todos los puntos de carga de IONITY. Las sesiones se facturan en la moneda local del país donde cargues. Puedes ver el precio por kWh de cada ubicación directamente en la app.
The best way to avoid queues at EV chargers during summer holidays is to plan ahead and use a route planner, such as the one in the IONITY App, to identify peak charging times. You can also use the IONITY App to view the number of chargers at each IONITY Location, check charger availability before arriving on-site and identify how close to finishing a session each driver is when you arrive. Read more tips in our summer charging guide.
Puedes pasar a IONITY Power en cualquier momento desde la app de IONITY. Ve a la sección correspondiente y elige el plan que quieras. Recibirás confirmación del pedido en la app y por correo electrónico. El cambio a IONITY Power se aplica de inmediato y lo verás en la app. También puedes cambiar de IONITY Power a IONITY Motion desde la app; ese cambio se aplicará en tu próxima fecha de facturación.
La app de IONITY es útil para navegar, pero la autorización de carga debe realizarse con la IONITY Fleet Charging Card.
El precio es el mismo que al cargar con la app. Puedes ver las tarifas en los detalles de tu suscripción, en «Suscripciones» de la app.
IONITY Motion y IONITY Power son planes mensuales con precio por kWh reducido y contrato flexible que puedes cancelar en cualquier momento. IONITY Motion 365 y Power 365 son planes anuales con los mismos precios por kWh que sus equivalentes mensuales (Motion o Power), pero duran 12 meses y se abonan con un pago único por adelantado. Cada plan finaliza automáticamente tras los 12 meses sin renovación automática.
IONITY’s charging etiquette guide shares six tips to ensure everyone using the network has a smooth charging experience, particularly when more drivers are on the road. These include waiting patiently to use our chargers, being courteous to fellow drivers, and stopping your charging session at 80%. Read the full charging etiquette guide.
Encontrarás estaciones IONITY para cargar tu flota de vehículos eléctricos en 23 países europeos. Portugal no está disponible actualmente.
La tarjeta se entrega en aproximadamente dos semanas.
IONITY’s Charge Champions will visit selected IONITY Locations throughout summer 2026 to offer drivers an additional boost and help make summer journeys more enjoyable. You can meet our Charge Champions at the following locations:
Croatia
Gospic: 1 and 8 August
Kanfanar: 20, 24 and 27 July
Zadar: 20 June, 4, 18 and 25 July, 1, 15, 22 and 23 August, 5 September
France
Bourbonnais: 11, 18, 19, 25 and 26 July, 2, 8, 9 and 15 August
Jura: 4, 11, 18, 19 and 25 July, 22 and 29 August
La Ferté Bernard: 4, 10, 11, 18 and 25 July
Mâcon Saint-Albain: 10, 11, 18 and 25 July
Plaines de Beauce: 4, 10, 11, 17, 18, 24 and 25 July
Saint-Rambert Est: 5, 18, 24 and 25 July, 8, 9 and 16 August
Tours La Longue Vue: 4, 10, 11, 18, 24 and 25 July, 7 August
Vidauban Sud: 4, 11, 18 and 25 July, 16 August
Village Catalan Est: 1 and 8 August
Village Catalan Ouest: 4, 11, 18 and 25 July
Germany
Aalbek West: 4, 5, 10, 11, 12 and 13 July
Buddikate Ost: 17, 18, 19, 24, 25 and 26 July
Harz Ost: 17, 18, 19, 24, 25, 26 and 31 July, 1 and 2 August
Lüneburger Heide West: 3, 4, 10, 11, 12, 13, 19 and 20 July
Lüneburger Heide Ost: 11, 12, 17, 18, 19, 24, 25 and 26 July
Italy
Affi: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 July, 1, 2, 9, 15, 16, 22 and 23 August
Brennero: 4, 5, 10, 11, 12, 17, 18, 19, 24, 25, 26 and 31 July, 1, 2, 7, 8, 9, 14, 15, 16, 21, 22 and 23 August
Trento: 4, 5, 11, 12, 18, 19, 24, 25, 26 and 31 August, 1, 2, 8, 9, 15, 16, 22 and 23 August
Sí. Todas las sesiones de carga por país y la tarifa de acceso (cuota de la IONITY Fleet Charging Card) se facturan una vez al mes a tu operador de flota.
Solo puedes tener una tarjeta activa a la vez. Si necesitas una nueva (p. ej., por pérdida o daño), cancela la actual en la app y solicita un reemplazo.
Sí. Puedes pasar en cualquier momento a IONITY Motion 365 o Power 365. El cambio entra en vigor inmediatamente tras confirmar y pagar tu suscripción anual. Ten en cuenta que no es posible pasar de anual a mensual hasta que finalicen los 12 meses.
You can find IONITY chargers in 24 countries across Europe. This means you can enjoy ultra-fast charging over the summer at fair rates in countries such as Croatia, Denmark, France, Germany, Italy and more. View our network map to discover IONITY Locations.
Respetamos el RGPD y no vinculamos datos personales con nuestras IONITY Fleet Charging Cards. No obstante, la factura mensual con las sesiones de carga incluye los UID de las tarjetas utilizadas para la autorización, de modo que el operador de flota puede comprobar el uso.
Sí. Puedes pasar a IONITY Power 365 en cualquier momento. El nuevo periodo anual empieza el día del cambio y compensamos la diferencia de coste de suscripción de forma prorrateada.
The IONITY App can help you plan EV charging across Europe by showing you how many chargers are available in each country, planning a route for you and calculating how often you will need to charge. With all these features in one place, drivers only need to use one app to plan, pay for and charge their EV in 24 countries. Download the IONITY App today.
Puedes cancelar tu suscripción en la app de IONITY en cualquier momento. Tras la cancelación, seguirá activa hasta tu próxima fecha de facturación, que verás en tu cuenta.
Para tener lista toda la información y agilizar el proceso, descarga los Términos y Condiciones de IONITY Fleet. Esperamos tu solicitud a través de nuestro formulario de contacto.
La cuota mensual se cobra y factura cada mes a partir del día en que te suscribes, en esa misma fecha (tu fecha de facturación). Por ejemplo: si te suscribes el 02/06/2024, se te cobrará y facturará ese mismo día; el mes siguiente será el 02/07/2024.
La cuota anual (pago único) se cobra y factura al inicio de la suscripción y cubre 12 meses. Por ejemplo: si te suscribes el 02/06/2024, se te cobrará ese día y la suscripción anual permanecerá activa hasta el 02/06/2025.
You can easily pay for charging at IONITY chargers in 24 countries across Europe using contactless, your credit or debit card, Apple Pay, or Google Pay. You can also unlock a reduced charging price by using the IONITY App or signing up for one of our subscriptions.
Sí, también puedes cargar tu vehículo eléctrico con IONITY Direct sin tener una suscripción. Pero IONITY Motion ya vale la pena tras la primera sesión de carga (con una sesión de carga media de 30 kWh).